Introduction
Welcome to myABLEdriver. We understand the importance of your privacy and are committed to protecting your personal information while providing you with exceptional service. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with our web and mobile platforms.
Scope
This policy applies to all users of myABLEdriver services globally,
including riders, drivers, delivery partners, and anyone engaging with
our services (referred to collectively as "users").
Collection of Personal Information
1. Information You Provide: This includes details shared when you:
- Create or update your account.
- Contact customer support or communicate with us in any other way.
- Complete transactions or provide feedback
2. Information Created During Use of Services: We collect information relating to:
- Location Data: Critical for effective service delivery, including pick-up and drop-off locations.
- Transaction Details: Information about the services you use, dates and times of service, and payment details.
- Usage Data: How you interact with our services, preferences, and settings chosen.
- Communication Data: Information about your communication with other users or with us.
3. Information from Other Sources: Including:
- Third parties that help us verify your identity or background information.
- Partners through which you create or access your myABLEdriver account.
- Publicly available sources.
Use of Personal Information
- To Provide Services: Tailoring our services to meet your needs, including routing, delivery, and facilitating payments.
- Safety and Security: Using data to enhance the safety and security of our services, including verification of user identity and eligibility.
- Customer Support: To assist you when you contact our support team, ensuring efficient resolution of your queries or concerns.
- Research and Development: We constantly work on improving our services, which includes innovating new ways to enhance user experience and safety.
- Communications from myABLEdriver: We may use your information to communicate with you about services, promotions, and news, as well as to send you alerts and updates.
- Legal Proceedings and Requirements: We may use your information to
investigate or address claims or disputes relating to your use of
myABLEdriver's services, or as otherwise allowed by applicable law.
Sharing and Disclosure of Personal Information
- With Other Users: For example, sharing riders' names and pickup
locations with drivers; or sharing drivers' names, vehicle
information, and real-time locations with riders.
- At Your Request: Sharing information at your direction or as described at the time of sharing, such as with third-party services or business partners.
- Service Providers and Business Partners: We may share information with third parties who perform services on our behalf, including payment processing, data analysis, and marketing services.
- For Legal Reasons or in the Event of a Dispute: We may share your information when we believe it is required by applicable law, legal process, or to protect the rights, property, or safety of myABLEdriver, our users, or others.
Data Security and Retention
We implement security measures designed to protect your data from unauthorized access, alteration, disclosure, or destruction. We retain your personal information for as long as it is necessary to fulfill the purposes outlined in this policy, and as permitted or required by law.
Your Rights and Choices
You have rights over your personal information, including the right to
access, correct, or delete your data. You can manage your information
through our app's settings or by contacting us directly.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our
practices, technology, legal requirements, and other factors. We will
notify you in advance of significant changes and update the "Effective
Date" at the beginning of this policy.
Contact Information
If you have questions or concerns about this policy or our practices, please contact us via email at hello@myabledriver.com.au.
Acknowledgment
By using our services, you acknowledge you have read and understood the terms of this Privacy Policy. Your continued use of our services after any changes signifies your acceptance of these changes.